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Switching in debt on a credit meter: If you have been in debt with your current energy company for more than 28 days, you must pay off the debt to be able to switch. If you try to switch energy suppliers without having cleared debt, the current company may block your switch. If you’ve been in debt with your supplier for less than 28 days, it is still possible to switch, and any owed amounts will be added to your final bill. If you’re unable to pay off the debt, contact your energy supplier and ask them to set up a repayment plan. Your plan could be weekly, fortnightly or monthly, and it will be arranged to best suit your financial situation. Once you have set up a repayment plan, you will then be able to switch energy suppliers. This could save you money in the long run by allowing you to go ahead and switch to a more affordable energy tariff, instead of having to wait until you’re able to pay off the debt completely.
Switching on a prepayment meter in debt: If you’re paying off an energy debt on a prepayment meter, you can still switch to another supplier, provided you owe less than £500 for gas and electricity. You have the legal right to do so under the ‘Debt Assignment Protocol’, meaning your new supplier assumes the debt and you repay them instead, according to the terms of your new contract.
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